People without cached mode on could see the users in the gal. I'd like to be able to keep cached working as I would prefer not to receive a call every x times. Outlook includes a maximum 1, entries in its AutoComplete list, which you can clear by pressing the Empty. When you start typing a name or email address, it magically brings up all matching contacts! Not so with Outlook or any previous version.
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This article describes how to troubleshoot the following Offline Address Book present in the GAL, the changes will not replicate to the Offline Address Book. the Autodiscover service is working, and check access to the Offline Address Book. This guide offers solutions for when you store your contacts in the Contacts folder but they don't show up in the Outlook Address Book. I do not understand the relationship between Outlook Contacts and the . to reinitialize the query that forms the VIEW so that it starts working.
Let me set the situation. We have a number of users in the Global Address List, and they definitely appear there if you look. I have to go into the address book to add the person to an email. Now there is a workaround but it's not the way we want it designed. Currently, if you add someone to an email and send them an email, it will keep that person's name in the local auto-complete cache.
It does not appear to be in the contacts folder because otherwise I would have two or more email groups present in the folder. Since there was another post that suggested the recreation of the user profile from scratch as the solution to this problem, I would like to know just what the connection of the profile to the problem is.
Where is the user profile data stored?
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Outlook AddressBook Overview http: Did this solve your problem?
Yes No. Sorry this didn't help. Thank you for that response. That address book tab on the Contact Properties dialog is something that I was not familiar with.
I opened the contact folder properties dialog as instructed and selected the Address book tab. But the checkbox for selecting that folder as the source of the Address book data is grayed out, meaning that I cannot change it. There is a gray check mark in the box.
And yet the address book does not show up when clicking on the To: I cannot add a new email group from the Contacts tag from either Contacts or Address book and I cannot see any contact groups that should exist either. That article that you referenced: Is it hard coded in some.
Since the view can be dynamically changed the sources from which the data are drawn must be stored in some file, but where? Perhaps more importantly is there a way to reinitialize the query that forms the VIEW so that it starts working again?
In addition to Brian's response - one other potential scenario is that your AB is referencing one or more contact folders that no longer exist which would be the case if the AB showed more contact folders being a member of it then the number of contact folders that exist in the profile. The default for the profile or into another folder - something which is controlled by the options selected doing a PST2PST import.
Since I set this up years ago there is a pst file transferred from another system that I named "original-primary-folder. There were multiple contact folders in the Address Book properties. In attempting to fix this problem I deleted everything but the Contacts and Suggested Contacts coming from the default data file, "original-primary-folder. Configuration before actions: I tried to delete and recreate the account again.
Outlook is not creating the new Outlook Data File that is supposed to hold the profile. Am getting a little lost between the actions taken and the terminology used i. So going to try and simplifiy this a little bit as a starting point.
For that you will have to either. Maybe I am not getting the terminology right but I sure as hell know that a. So Outlook thinks that "outlook data file - Henry 3. It is not there and that is precisely where Outlook is looking. I cannot do a or b because the supposedly new default data file does not exist.
And the phantom shows up in the configuration data files tab, but not in the operating, meaning I am looking at my incoming messages Outlook.
I can't do this either because of the above. Address Book check box is checked, but is disabled also. As stated, have no idea what is actually being done especially with the above statement thrown into the mix.
The reason being that the " option to create a new data file as opposed to using an existing one.
Something unfortunately is simply not clear in the actual steps being followed. What the pictures show is that there has been a whole lot of activity on this profile and this certainly is not a newly created Outlook profile.
In this case, the fact that the number 3 is shown in the file name, means it's the third tme this email account has been configured. All that this shows is that the folder selected as the default to be displayed in the AB is empty - have no idea of whether or not this should or shouldn't contain your contacts since there is no way of knowing what all has gone or what is contained in the actual contact folders. That will result the default data file being set to "Outlook Data FIle" which may or may not have a number associated with it depending on how many times this process has been done.
You can safely remove the "Outlook Data File" at this point. Open Outlook and review the results. Once done, you can add the other PST files you may require.
The same one will never be re-used. Skip to main content. Site Feedback.
Although this process sounds simple enough, its success depends on proper configuration. There are a number of things that cause problems with Web-based distributions. Incorrect Exchange Offline Address Book versions As I mentioned at the beginning, you're most likely to experience problems if you connect Outlook to a legacy Exchange Server environment.
One of the reasons for this is that Microsoft has introduced multiple versions of the Offline Address Book over the years. If you're running something older than Exchange , there's a chance you're using an incompatible Offline Address Book format.
This glitch prevented Outlook clients from being able to download the Exchange Offline Address Book. One of the most commonly reported problems in Exchange environments is when external users are not able to download the Offline Address Book. This problem can often be attributed to a mismatched or incorrectly configured URL. Exchange does not provide an external URL by default. So what do you do if the correct external URL is listed but external clients are still unable to download the Exchange Offline Address Book?
Make sure the Outlook client computers trust the certificate authority that issued the certificate. Make sure your DNS server contains the correct records.
Brien has served as CIO for a nationwide chain of hospitals and health care facilities, and was once responsible for IT operations at Fort Knox. He has also served as a network administrator for some of the nation's largest insurance companies.
This was last published in October Dig Deeper on Outlook management.