This article describes how to troubleshoot the following Offline Address Book issues in Microsoft Outlook in a Microsoft Office environment. Can't download Offline Address Book, either it hangs or get error (HRESULT: 0x). October 12, OAB issue: Can't Troubleshooting process. Issue Description: Outlook Users complain that outlook gets stuck at Send $ oab1 = Get-OfflineAddressBook "Default Offline Address Book".
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It seems that it is keep trying to download OAB. Similar thing happens when I click on to "Download Address Book" it keeps telling me "Offline. Go into the C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook folder and remove all portal7.info files, then a. Some initial investigation resulted in pointing the finger at the offline address book. On computers experiencing this problem when you go to.
This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours. Updating Outlook manually Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from. In that case the whole OAB is being downloaded again. In a later section, it is explained how to modify this. You can manually update your OAB rather than to wait 24 hours. Provide a name for the group.
If this parameter is specified, Version4 of the OAB must be generated. Because, for some strange reason, none of these properties was set, there was no virtual directory for users to download the OAB from.
Depending on the environment, we now have two options. The first is to specify which virtual directory ies to use: The following is an example of what the URL and response resembles: Besides writing his personal Exchange blog, LetsExchange.
Your email address will not be published. Click OK. To manage the size of your mailbox, see: You may experience application pauses if you have a large Outlook data file If reducing the size of your mailbox did not resolve your issue, please continue to the next method.
Repair your Office programs Repairing your Office programs can resolve issues with Outlook not responding, hanging, or freezing by automatically repairing errors in Office files.
Quit any Office programs that are running.
Open the Control Panel and select Programs and Features. In the list of installed programs, right click Microsoft Office , then click Change.
If you installed Office from a DVD or. If you are running Office Click to Run you will have 2 Repair options. Repair your Outlook data file When you install Outlook , an inbox repair tool scanpst. The Inbox repair tool can resolve issues by scanning your Outlook data files, and repairing errors.
To use the Inbox repair tool, exit Outlook and click the link below and follow the steps in the article. Repair Outlook Data Files. Check to see if your antivirus software is up-to-date or conflicting with Outlook If your antivirus software is not up-to-date, Outlook may not function properly.
Check to see whether your antivirus software is up-to-date To keep up with new viruses that are created, antivirus vendors periodically provide updates that you can download from the Internet.
For a list of antivirus vendors, see: Consumer security software providers. Check to see whether your antivirus software is conflicting with Outlook If your antivirus software includes integration with Outlook, you may experience performance issues.
In this case, you can disable all Outlook integration within the antivirus software. Or, you can disable and antivirus software add-ins that are installed in Outlook. Hello, I have recently installed Exchange in our existing Exchange environment. We have 2 Exchange servers. It seems that it is keep trying to download OAB.
Similar thing happens when I click on to "Download Address Book" it keeps telling me "Offline Address book connecting to Microsoft Exchange" it does not show me any error message. I have web-based OAB distribution enabled.
When I run "Test email auto configuration" from Outlook it able to find the OAB location and shows me the correct path. I also see the following message in "Sync Issues" folder: Thanks, Raman. Saturday, December 26, 4: Marked as answer by Xiu Zhang Tuesday, December 29, 6: Monday, December 28, 5: More information to share with you: