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Quality is the totality of characteristics of a product or service that bear on its ability to satisfy stated and implied needs ISO Reasonable costs may be considered as a derived requirement.
Once it has been agreed on what is to be expected of the service, the next step is to agree on the cost. Cost can also be considered as a quality attribute that needs to be considered in conjunction with other quality attributes, to reach an overall balance on which the customer will be more than happy.
At this stage the service provider has to be aware of the costs they incur, and the current market rates for comparable services. A customer will be dissatisfied about a service provider who occasionally exceeds the expectations but disappoints at other times.
Providing a constant quality is one of the most important, but also one of the most difficult aspects of the service industry. For example, a restaurant will have to purchase fresh ingredients, the chefs will have to work together to provide consistent results, and hopefully there are no major differences in style among the waiting staff. A restaurant will only be awarded a three-star rating when it manages to provide the same high quality over an extended period.
This is not always the case: there are changes among the waiting staff, a successful approach may not last, and chefs leave to open their own restaurants. Providing a constant high quality also means that the component activities have to be coordinated: the better and more efficiently the kitchen operates, the more quickly the guests can be served.
These component processes form a chain, and the links affect each other and the quality of the service. Effective coordination of the component processes requires not only adequate quality when performing each process, but also consistent quality. The quality of the product or service depends greatly on the way in which these activities are organized.
Demings Quality Circle Figure 2.
The model assumes that to provide appropriate quality, the following steps must be undertaken repeatedly: Plan - what should be done, when should it be done, who should be doing it, how should it be done, and by using what? Do - the planned activities are implemented.
Check - determine if the activities provided the expected result. Recent Contributions of Psychology to the Study of Criminogenesis pp. The Sociological.
Below you can see the first page preview of the article. A reformulation is proposed of some theories of criminogenesis. Owing to the unusual complexity of language habits in the field of criminology, a reformulation is proposed of some theories of criminogenesis.
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Over 10 million scientific documents at your. Share criminogenesis 1. It explores criminogenesis along the dimensions of. Recent Contributions of Psychology to the Study of Criminogenesis pp.
The Sociological. Below you can see the first page preview of the article.